Wednesday 19 August · 9:40 AM
Morning, Nadia
Today's sessions and the check-ins to review. Money and packages are not on your screens.
Active clients
18
On the books right now
Sessions today
7
1 of them yours
Workouts logged today
0
Coming in from phones
Check-ins waiting
5
Unanswered, and it is the churn signal
Going quiet
Engagement predicts churn before a cancellation does — clients touching the system 8 times a month churn at roughly half the rate. People leave at three, six and twelve months.
Priya Anand
- 5 touches in 30 days, against the 8 that halves churn.
- 3 check-ins missed in a row.
- One session left in their package.
quiet
0daysKwame Boateng
- Last check-in went unanswered.
- Coming up on 12 months, which is where people leave.
- Package is empty and nothing has been bought.
quiet
2daysOn the floor today
Anneke de Vries
in person · 60 min · with Nadia Bakhtiari
6:00 AM
Check-ins open
Priya Anand
due 2026-08-09Bode Marsh
due 2026-08-09Mateo Rincón
due 2026-08-09Priya Anand
due 2026-08-16Anneke de Vries
due 2026-08-16They said
Marisol Ferrer
17 hours ago“Squat felt fast today. 132 for five moved better than 125 did last month.”
Hannah Vogt
23 hours ago“Can we move Thursday to Friday?”
Deacon Iwu
1 day ago“Bench is still stuck. Same as three weeks ago.”
Coach Steven is a fictional coaching business and every client, lift, meal and payment is invented. The thresholds this screen acts on are researched: eight touches a month, and the three, six and twelve month drop-off points.